Call us at 206-466-8683 or email at info@pugetsoundponds.com. Phone is the faster option for anything time-sensitive, like fish emergencies, or an urgent pond problem. Email is a better option for general inquiries pertaining to clean outs, maintenance, order status etc.

Our installation and maintenance crews work throughout the greater Puget Sound area. If you're outside that range, call us and we'll let you know whether we can help or point you toward someone who can.

Both. Puget Sound Ponds is a full-service water feature installation and maintenance company based in Seattle, licensed under WA Contractor License #PUGETSP816QH, in addition to running this online supply shop. If you need a new pond built, an aging pond restored, or ongoing maintenance visits, check our New Pond Installation or Pond Maintenance pages, or call us directly to set up a consultation.

Yes. If you're not sure which skimmer, pump, or filter fits your pond, email us at info@pugetsoundponds.com and we'll help you size it correctly before you order, rather than guessing and dealing with a return later.

We aim to process orders same or next business day. Orders placed before 1pm Pacific Time on a business day typically ship the same day. We don't ship on weekends or holidays, and during high-volume periods processing can take a few extra days. If there's a significant delay, we'll email you before it becomes a surprise.

Returns are accepted within 15 calendar days of purchase on items that are unused, in original packaging, and accompanied by a receipt or proof of purchase. A 20% restocking fee applies to eligible returns. Plants, personalized or special order items, gift cards, and gabion baskets or steel edging can't be returned. Full terms are on our Return Policy page.

Manufacturer warranties are held by the manufacturer, not by us, and cover repair or replacement of defective parts under their terms. We can point you to the right manufacturer contact, and if you've lost your receipt, email us and we'll send you a copy.

Yes, on hardgoods orders over $149. Some items are excluded, including things that ship LTL freight, plants, and other oversized or special-handling goods. Details are on our Shipping Policy page.