'Puget Sound Ponds is small family-owned business. WE ARE NOT AMAZON.COM. Returns cause us a lot of hardship, especially when items are ordered by mistake or returned for no good reason. Please be aware of this before placing your order.'
-Owner (Puget Sound Ponds)
Our return policy lasts 15 calendar days. If 15 calendar days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food and medicines which expire cannot be returned.
Additional non-returnable items:
- Plants
- Personalized and Special Order items
- Gift cards
- Gabion Baskets & Steel Edging
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition or is damaged or missing parts for reasons not due to our error
- Merchandise with obvious signs of use
- Merchandise that has been opened from original packaging
- Some special order items, *Conditions apply
- Any Items Involving LTL Motor Freight
*20% restocking fee will be charged and balance will be credited back to your original method of payment with in 7-10 business days.
Warranty
Each hardgood product comes complete with a warranty from the manufacturer. The manufacturers' warranty covers repair or replacement of defective parts, subject to the conditions set forth. All warranties are held by the manufacturer's and not by us. If you have any questions regarding warranties, please email us at info@pugetsoundponds.com. If during the warranty period your product requires service or replacing, please contact the manufacturer as per the warranty instructions. For your convenience most manufacturer's customer service telephone numbers are listed below. If you have misplaced your sales receipt, simply email or call customer service and we will email you a copy of your receipt.
Pondmax USA 888-868-1185
Atlantic Water Gardens 866-819-7663
Aqua Ultraviolet 800-454-2725
Aquadyne 888-696-1001
Aquascape 866-877-6637
Danner Mfg. (Pondmaster) 800-458-5876
Firestone 800-428-4442
Laguna 800-724-2436
Oase 800-365-3880
Savio 888-333-2356
Sequence 800-447-8342
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. Depending on your credit card company, it may take a couple of days before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@pugetsoundponds.com
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@pugetsoundponds.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she/he will be notified of your return.
Shipping
To return your product, you should mail your product to:
11000 35th Ave SW
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. This includes the cost of the initial shipping as well as the cost of the return shipping.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All Rights Reserved by Puget Sound Ponds
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