Thank you for shopping at Puget Sound Ponds Following are the terms and conditions that constitute our Shipping Policy.
STANDARD PROCESSING TIME:
We know how important it is to receive your items fast and try our absolute best to process orders same or next business day. Orders are not shipped or delivered on weekends or holidays. That said, If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
RUSH PROCESSING TIME:
If you have a rush order that you are trying to get out, please contact us and let us know and we will do everything in our power to prioritize your order t the top of the list. Call 206-201-4676 or email firstname.lastname@example.org
SHIPPING PLANTS: Plants are shipped Monday-Wednesday ONLY and ship via USPS priority no matter what option you choose at delivery. Why? This is for the fastest and most reliable service and is with your new plants best interest in mind. We want to avoid unnecessary delays that may occur over weekends.
SHIPPING RATES & DELIVERY ESTIMATES:
All Shipping charges for your order will be calculated and displayed at checkout. We have several options available:
Ground Shipping: typically 7-10 business days. Typically Free for Hardgoods Purchases greater than $99.00 within the Continental United States (excludes Gabion Baskets, Steel Garden Edging, Liner Rolls, and Fish) and (excludes Alaska, Hawaii, Puerto Rico & Virgin Islands)
In-Store Pickup: includes any item in the store. Special order items may be subject to additional expense.
Freight: Cost varies based on availability and weight. Please contact us for a custom quote. We do not upcharge for quotes and will work to get you the best rate. If shipping by UPS Freight, an optional liftgate is available for purchase ($100.00 extra).
International & Expedited Shipping: 7-10 business days. Many options available. Calculated at checkout.
As with any company’s policies, Delivery delays can occasionally occur.
SHIPMENT TO PO BOXES or APO/FPO ADDRESSES:
Puget Sound Ponds ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
SHIPMENT CONFIRMATION & ORDER TRACKING:
You will be emailed a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. We also offer regular shipping updates through Facebook Messenger as requested during checkout.
CUSTOMS, DUTIES & TAXES:
Puget Sound Ponds is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Puget Sound Ponds is not liable for any products damaged or lost during shipping. Please contact us before if you’d like to add insurance to your shipment. If you received your order damaged, please contact the shipping carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
UNABLE TO DELIVER AS ADDRESSED/FAILURE TO DELIVER:
Any items returned to us “unable to be delivered as addressed” when the label matches what we were provided when ordering will have our original shipping costs, plus return shipping costs deducted from the refund. Reshipment will require payment of both the initial shipment, return shipment, and new shipment fees (shipping one way, three times). This could be due to the service used not delivering to that location or a bad address from a customer. Please be sure to check with your customers prior to placing the order to avoid such a mishap.
While we primarily ship within North America (US & Canada) we do ship internationally on a case-by-case basis. Please contact us if you have international shipping needs for a custom quote. We leverage DHL which requires a signature for all International shipments. For international shipments, All local regulations, Fees, Taxes, and/or fines are the sole responsibility of the buyer and not Puget Sound Ponds.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
All Rights Reserved by Puget Sound Ponds
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