Thank you for shopping at Puget Sound Ponds. Following are the terms and conditions that constitute our Shipping Policy.
STANDARD PROCESSING TIME:
We know how important it is to receive your items fast and try our absolute best to process orders same or next business day. Typical cut off time for same day shipping is 1pm (Pacific Time) Orders are not shipped or delivered on weekends or holidays. That said, If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
RUSH PROCESSING TIME:
If you have a rush order that you are trying to get out, please contact us and let us know and we will do everything in our power to prioritize your order at the top of the list. Send a text on 206-331-1124, Or Email us at firstname.lastname@example.org
SHIPPING PLANTS: Plants are shipped Monday-Wednesday ONLY and ship via 1-3 day delivery method. Orders placed on Wednesday thru Sunday will be shipped the following week.
SHIPPING RATES & DELIVERY ESTIMATES:
All Shipping charges for your order will be calculated and displayed at checkout. We have several options available:
Standard Shipping: typically 5-10 business days. Typically Free for Hardgoods Purchases greater than $99.00 within the Continental United States (excludes Gabion Baskets, Steel Garden Edging, Liner Rolls, and Fish) and (excludes Alaska, Hawaii, Puerto Rico & Virgin Islands)
Freight: Cost varies based on availability and weight. Please contact us for a custom quote. We do not upcharge for quotes and will work to get you the best rate. If shipping by LTL/Motor Freight, an optional liftgate is available for purchase ($150.00 extra). Pre packaged "Kit items" that are shipped directly from Manufacturer's facility via LTL Freight are subject to a weight based Order Processing Charge.
**Waterfall Kits, Decorative Water Features, and other items, that can only be shipped via Motor Freight are typically exempt from Free Shipping Policy. Contact us for a freight quote before placing the order.
Expedited Shipping: 2-7 business days.
International Shipping: Typically 10-14 business days.
As with any company, Delivery delays can occasionally occur.
SHIPMENT TO PO BOXES or APO/FPO ADDRESSES:
Puget Sound Ponds ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
SHIPMENT CONFIRMATION & ORDER TRACKING:
You will be emailed a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. We also offer regular shipping updates through Facebook Messenger as requested during checkout.
CUSTOMS, DUTIES & TAXES:
Puget Sound Ponds is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Puget Sound Ponds is not liable for any products damaged or lost during shipping. Please contact us, if you’d like to add insurance to your shipment. If you received your order damaged, please contact the shipping carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
UNABLE TO DELIVER AS ADDRESSED/FAILURE TO DELIVER:
Any items returned to us “unable to be delivered as addressed” when the label matches what we were provided when ordering will have our original shipping costs, plus return shipping costs deducted from the refund. Reshipment will require payment of both the initial shipment, return shipment, and new shipment fees (shipping one way, three times). This could be due to the service used not delivering to that location or a bad address from a customer. Please be sure to check with your customers prior to placing the order to avoid such a mishap.
While we primarily ship within North America (US & Canada) we do ship internationally on a case-by-case basis. Please contact us if you have international shipping needs for a custom quote. We leverage DHL which requires a signature for all International shipments. For international shipments, All local regulations, Fees, Taxes, and/or fines are the sole responsibility of the buyer and not Puget Sound Ponds.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
All Rights Reserved by Puget Sound Ponds
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